Office IT Specialist
It's not just a job. Together, we're on a mission. We're committed to accelerating the energy transition, with the goal of empowering 2 million sustainable energy installations by 2035. We cannot achieve this goal alone. We are looking for an Office IT Specialist to strengthen our team and work with others on what really matters.
The team you will join
We are a young, growing, international, private company. Since our start in 2008, we have grown into an organisation with more than 150 colleagues working in the UK, Belgium, the Netherlands, the US, Poland and Japan.
You will join the Office IT team, part of Product & Tech. We keep the IT environment of the whole company secure, reliable and easy to use: from laptops and accounts to the tools every team depends on. We are a small team with a wide scope, so your work is visible and makes a difference every day.
Job description
As an Office IT Specialist, you make sure every colleague at iChoosr has secure access to the devices, accounts and tools they need to do their best work. You are the go-to person for IT support, and you also own a part of our IT environment: you manage access and devices, administer our SaaS tools, and help improve how we work. You work closely with the Team Lead Office IT, our Information Security Officer and colleagues across all countries, and you work together with external partners such as our managed service provider.
You solve problems yourself where you can, you know when to escalate, and you leave things better documented than you found them.
Your responsibilities
- IT support: handle support requests and tickets from colleagues in all countries (hardware, software, access, VPN, accounts), keep response times good and follow up until the problem is really solved.
- Identity and access management: manage user accounts, groups, licences and permissions in Google Workspace, Microsoft Entra ID and the tools we use (such as Jira, HubSpot and our password manager). Run onboarding and offboarding, and apply the principle of least privilege.
- Device management: manage the lifecycle of laptops and phones (macOS and Windows): enrolment, configuration, security, repair, replacement and return, using Microsoft Intune. Keep the asset register accurate.
- SaaS and licence administration: administer our business applications, handle licence requests and business justifications, keep an overview of licences and vendors, and help keep costs under control.
- Projects and improvement: contribute to projects such as our move from Microsoft 365 to Google Workspace and our Entra ID improvements, and help automate repetitive work with scripts.
- Offices: be a local point of contact for IT in our Amsterdam and Antwerp offices: network and Wi-Fi, door and badge access, meeting room equipment and deliveries. You visit the Antwerp office regularly (2-3 times a month).
- Documentation and communication: write clear FAQs and guidance for colleagues, and explain technical topics in plain language.
- Continuity: share knowledge with the rest of the team and act as a back-up for colleagues, so IT support keeps running during holidays and absences.
Vereisten
