Customer Engagement Manager
It’s not just a job. Together, we’re on a mission. We're committed to accelerating the energy transition, with the goal of empowering 2 million sustainable energy installations by 2035. But we cannot achieve this goal alone. We are looking for talent to strengthen our team, and work with others on what really matters.
The team you will join
At iChoosr, you will join a team of 160 goal getters with a proactive approach, strong sense of ownership and strong interpersonal skills. Your colleagues work across North America, the Netherlands, Belgium, the UK, Poland, Germany, Austria and Japan.
Are you a strategic, dynamic leader with a clear vision for customer experience, AI and commercial growth? Are you ready to elevate our established team into the agile, data-driven, and participant acquisition Customer Service organization of the future? If so, this is your opportunity.
The Challenge
We are looking for a Customer Engagement Manager to lead our dedicated team and drive the next phase of our operational transformation in our fast-growing scale-up environment. In this fulltime role, you will lead the day-to-day team while shaping Customer Service strategy to deliver top-tier efficiency and commercial impact across all active markets, as well as new expansion countries. In this role, you will work closely with stakeholders across the organisation, including our business, operations, and our Product organisation, to create our efficient and scalable Customer Service of the future.
What will you do?
- Lead & Empower the Team: Directly manage, coach, and develop our team, fostering a high-performing and collaborative team culture.
- Implement AI-Driven Customer Service: Lead the integration of advanced AI solutions, smart automation, and self-service tools to dramatically enhance speed, accuracy, and customer satisfaction.
- Transition from Cost Centre to Revenue Generator: Expand our model from purely inbound reactive support to include proactive inbound capabilities, turning customer interactions into direct revenue opportunities.
- Scale International Operations: Redesign operational workflows to build a lean, high-performing department that seamlessly supports new international rollouts across Europe and North America.
- Build an Energetic & Efficient Team Culture: Foster a dynamic environment focused on continuous improvement, high performance, and team engagement.
Vereisten
