Customer Support Engineer (Benelux)
Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.
This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.
Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.
Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.
- Learn and master Zoho’s suite of SaaS products to become a product expert.
- Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
Requirements
- Full professional proficiency in English and Dutch Language (both written and verbal).
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
- Proficiency in one or more European languages such as Spanish, German or French
- Previous customer support experience.
- Basic programming knowledge.
Benefits
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Competitive salary package aligned with candidate’s qualifications, experience, and the market value of the role
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Supportive and inclusive work environment
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Participation in coaching and mentoring schemes
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NS Business Card
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Company Pension Scheme
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MacBook, mobile and paid SIM
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Company provided Lunch
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A vibrant international environment
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Reimbursement of approved business expense
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