Account Coordinator Energy / Projects

ESSENTIAL JOB FUNCTIONS

• Coordinate receipt of new bookings with internal operations, ensure sop and working instructions are used and ensure general client inquiries, invoice questions and client complaints are documented and resolved within a assigned SLA’s.
• Resolves the client’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution via STARS.
• Answer customer inquiries via phone, email, and live chat. Make it snappy. No one likes waiting.
• Using powerBi to ensure the outflow to C View and other milestone tools are 100% accurate and intime. Show them how awesome our product is.
• Collaborate with the product team to improve user experience. Your feedback is vital.
• Keep accurate records of customer interactions alongside other CWW regional stations and CWW sales account owner.
• Other duties as assigned

PHYSICAL REQUIREMENTS

• Job may require extended sitting or standing, use of standard office equipment.

OTHER SKILLS/ABILITIES

• Superb communication skills.
• Excellent problem-solving skills.
• Ability to work under pressure.
• Proficiency in using customer support software and tools.
• Patience and empathy. Our clients are our kings. Treat them that way.
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to multi-task

EDUCATION AND EXPERIENCE

• MBO/HBO or equivalent
• A minimum of 3+ years in a customer support role & ideally project freight forwarding

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience

Required

• 3 year(s): A minimum of 3+ years in a customer support role & ideally project freight forwarding

Education

Required

• High School or better