Desktop Support Engineer

Job Title: Desktop Technician

Location: Amersfoort Region, Netherlands
Working Days: 5 days a week

About Total IT Global

At Total IT Global, we elevate digital journeys through innovative IT infrastructure services. With a full suite of hardware and managed IT services for digital workplaces and data centers, we empower high-growth enterprises to seamlessly manage digital transformation. We offer end-to-end solutions across the entire IT asset lifecycle with a consultative and customer-first approach.

Visit us: https://totalitglobal.com

Job Description – Desktop Technician

The Desktop Technician will be responsible for providing daily onsite and remote desktop support, responding to service requests, troubleshooting technical issues, and documenting resolutions within a ticketing system. The role involves direct interaction with end-users and working closely with IT teams to ensure service excellence across both locations.

Roles and Responsibilities:

• Provide first-level support for hardware, software, and application issues both onsite and remotely
• Install, upgrade, and troubleshoot desktops, laptops, printers, and other peripherals
• Re-image laptops and configure PCs using SCCM, Microsoft Intune, and Autopilot
• Troubleshoot issues related to Bitlocker, Active Directory, and network printers
• Support Windows 7/10 environments, Microsoft Office 365, and enterprise antivirus tools
• Perform preventive maintenance on IT equipment as needed
• Use diagnostic tools for network and connectivity issues
• Update tickets accurately in the ITSM platform (ServiceNow/CA/ITSM)
• Coordinate with third-party vendors for specialized issues
• Support basic Mac OS users and authorized Apple devices
• Maintain strong communication with stakeholders and end-users regarding status and resolution
• Ensure timely escalation of critical issues and keep logs updated
• Provide L1 support to non-network attached printers
• Flexibility to work in a project-based environment, occasionally outside regular hours if required

Required Technical Skills:

• Proficiency in ticketing systems like ServiceNow / ITSM / CA
• Experience with SCCM, Active Directory, Group Policy updates
• Familiarity with Microsoft Intune, Autopilot, and Bitlocker
• Windows OS (7, 8.1, 10) installation, configuration, and troubleshooting
• Office 365 application support
• Network basics (LAN/WAN troubleshooting, IP configuration)
• Knowledge of desktop/laptop hardware and peripheral setup
• Printer setup, maintenance, and issue resolution
• Basic understanding of Mac OS and Apple device support
• AV equipment and smart devices troubleshooting (basic level)

Job Types: Full-time, Contract
Contract length: 12 months

Pay: €2.500,00 – €3.000,00 per month

Experience:

• Desktop support: 3 years (Required)

License/Certification:

• Driving License (Required)

Work authorization:

• Netherlands (Preferred)